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How We Handle Your Personal Data

At betbrother, we take seriously how your personal data is collected, stored and used — and we want you to know exactly where you stand.

Data collected only as neededNo third-party data sellingTouch 'n Go, GrabPay, Boost dan FPX transactions protectedYou can request data deletionMalaysia-applicable policy
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betbrother How We Handle Your Personal Data
REACH OUR TEAM

Open a Data Request With Us

If you have questions about your data or need to submit a formal request, our support team is reachable through the channels below.

Live Chat Start a live chat session directly from your betbrother account page. Our team handles privacy questions, data access requests and account-data concerns through this channel during operating hours.
Email Support Send your data request or privacy concern to our dedicated support address. Include your registered account email so we can locate your record and respond accurately within two working days.
Help Centre Our Help Centre contains step-by-step instructions for submitting a data deletion request, updating personal details and understanding what each data field on your account profile is used for.
HOW WE PROTECT YOU

Browse Our Data Handling Practices

From the moment you open your account to every transaction you make via GrabPay or FPX, your data moves through encrypted connections.

Data Collection

We collect only what is necessary to verify your identity and process account activity. Name, contact email, phone number and payment references are collected at registration; browsing behaviour is captured via session cookies you can manage in your browser settings.

Cookie Usage

Cookies help us remember your language preference, keep your session active and understand which sections of the site you return to most. You can adjust cookie permissions at any time through the cookie settings panel in your account, without affecting core account functions.

Account Security

Every account is protected with hashed password storage and optional two-factor authentication. Our systems flag unusual login attempts automatically, and you will receive an alert to your registered email if a new device accesses your account for the first time.

Data Retention

We keep your personal data for as long as your account remains active and for the period required under applicable Malaysian regulations. Once the retention window closes or you request deletion, records are purged from live systems and removed from backup archives on their next scheduled cycle.

Your Rights

You have the right to access, correct or request deletion of your personal data at any time, subject to legal retention requirements. Submit a written request through live chat or email, and we will confirm receipt and outline the steps we will take within two working days.

Third-Party Sharing

We do not sell your data to third parties. Data is shared only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX to complete transactions, and with identity verification partners where required. Each third party is contractually bound to handle data under terms consistent with this policy.

Switch Through Common Privacy Questions

These are the questions we hear most often from account holders about how their data is managed on betbrother. If your question is not covered below, reach out through live chat or email.

We collect your name, email address, phone number and the payment reference details associated with your first deposit. Device identifiers and session data are also logged to keep your account secure and your session uninterrupted.

We share data only with the payment processors you choose — Touch 'n Go, GrabPay, Boost dan FPX — and with identity verification partners where legally required. No data is sold to advertising networks or unaffiliated third parties.

Send a data access request through live chat or to our support email address, quoting your registered account email. We will compile and send you a summary of all personal data fields we hold on your account within five working days.

Yes. Submit a deletion request via live chat or email. We will remove your data from live systems promptly, subject to any retention obligations imposed by Malaysian financial regulations. Backup archives are purged on their next scheduled cycle after the retention window closes.

Payment credentials never pass through our servers in full. Transactions are processed directly by each payment provider over encrypted connections. We retain only the transaction reference number and amount needed for account reconciliation and dispute handling.

We use session cookies to keep you logged in, preference cookies to remember your language setting, and analytics cookies to understand site usage. You can manage or disable non-essential cookies through the cookie settings panel in your account at any time.

Any material changes to this policy will be posted on this page with an updated effective date, and we will notify you by email to your registered address at least seven days before the changes take effect. Continued account use after that date constitutes acceptance.

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